Privacy Policy

1. Introduction

Daily House (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to:

Visitors to our website.
Members: real estate agents, teams, and brokerages who use our Services.
Members’ clients: people whose contact details a member shares with us so we can ask for reviews and send the member’s newsletter.

2. Information We Collect

From website visitors

Booking and chat details: your name, email address, phone number, and business information when you book a call or use the chat on our website, and whether you agreed to receive text messages from us.
Usage data: information about how you use our website, such as IP address, browser type, pages visited, and time spent on pages.

From members

Contact and business details: name, email address, phone number, and business and brokerage information.
Brand and listing materials: logos, headshots, brand colors, listing details, listing photos, and other materials you provide for your content.
Account access: the access you give us to publish to your social media accounts and Google Business Profile.
Billing details: payment information, which is handled by our payment processor.

About members’ clients

Contact details a member shares with us: a client’s name, email address, and phone number, and basic details needed for outreach, such as the fact that they recently closed on a home with the member.
Feedback and replies: anything a client chooses to share with us in response, such as feedback about working with the member.

Communications: records of messages sent through chat, email, or phone, and text messages with website visitors who opted in through our chat (see section 6).

3. How We Use Information

To provide our Services: planning, creating, and publishing content for members, including on social media and Google Business Profiles
To email members’ clients after a closing, on the member’s behalf, to ask for a review
To turn positive client feedback into testimonial content, only when the client has agreed to have it shared
To send members’ monthly newsletters to their sphere
To schedule calls and answer questions from website visitors and members
To text website visitors who opted in through our chat (see section 6)
To communicate with members about their accounts and Services
To send our own marketing messages to website visitors and members who have agreed to receive them
To improve our website and Services, keep them secure, and meet legal obligations

4. Contact Details of Members’ Clients

When a member shares a client’s contact details with us:

What we use them for: only to email that client after a closing to ask for a review, to turn feedback into testimonial content (with the client’s agreement), and to send the member’s monthly newsletter.
Who we act for: we contact clients by email only, on the member’s behalf, as a member of their team. We never send text messages to members’ clients.
What we do not do: we do not sell these contact details, we do not use them to market Daily House, and we do not share them with anyone except the service providers that help us send messages.
Opting out: a client can opt out at any time by using the unsubscribe link in any newsletter, telling the member, or contacting us. We honor opt-out requests promptly.
How long we keep them: while the member’s Services are active. When a member’s Services end, we delete their clients’ contact details, unless we must keep them to meet a legal obligation.

Members are responsible for having their clients’ permission before sharing contact details with us (see our Terms of Service).

We do not sell personal information. We share it only with:

Service providers: tools that help us deliver our Services, such as our booking tool (Calendly), our website chat tool (LeadConnector), email, newsletter, and text messaging tools, design and scheduling tools, analytics, and our payment processor. They may use the information only to provide their services to us.
Publishing platforms: content we publish for members appears publicly on the social media platforms and Google Business Profiles we publish to.
Legal requirements: when required by law, regulation, or legal process.
Business transfers: in connection with a merger, acquisition, or sale of assets.

6. Text Messages From Our Website Chat

This section applies only to website visitors who give us their mobile number in the chat on our website and agree to receive text messages from Daily House. We never text members’ clients: review outreach and newsletters are sent by email only.

What you may receive: replies to your questions, help scheduling a call, and follow-ups about your inquiry. If you also agreed to promotional messages, you may receive occasional updates and offers about Daily House.
How often: message frequency varies.
Cost: message and data rates may apply.
Help and opting out: reply HELP for help. Reply STOP at any time to stop receiving text messages from us.
Your choice: agreeing to receive text messages is not a condition of any purchase.
Your number stays private: no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We never share or sell mobile numbers or text message opt-in data and consent to third parties for their marketing. The only companies that see your number are the service providers that send and manage our messages for us.

7. Cookies and Tracking

Our website and the chat tool on it may use cookies and similar technologies to keep the site working, remember your chat, and understand how the site is used. You can control cookies through your browser settings.

8. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. No method of sending or storing information over the Internet is 100% secure.

9. Data Retention

We keep personal information only as long as needed for the purposes in this policy or as required by law. Members’ brand materials and content may be kept for our portfolio unless a member asks us to delete them. Members’ clients’ contact details are handled as described in section 4.

10. Your Rights

Depending on where you live, you may have the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Object to or limit how we use your information
Withdraw your consent to marketing messages

If you are a member’s client, you can make these requests to us directly or through the member.

11. Third-Party Links

Our website may link to other websites, such as review sites and social media platforms. We are not responsible for their privacy practices, and we encourage you to read their privacy policies.

12. Children’s Privacy

Our Services are not directed to anyone under 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy here with a new “Last updated” date.

14. Contact Us

Questions about this Privacy Policy, or want to use any of your rights? Reach us through the chat on our website, by booking a call, or by mail at Daily House, 825 Watters Creek Blvd, Building M, Allen, TX 75013.